Frequently Asked Questions
Please read our FAQ before sending us a message.
Unfortunately we are unable to make any item changes to orders once the order has been placed. Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department. Please note that once the package has begun processing, the order will no longer be able to be canceled as the package is being prepped for shipment.
We are only able to cancel orders before the order has begun processing with our shipping department. Once an order has been processed for shipment, the order is no longer able to be canceled/refunded. If necessary you may refuse the package at time of delivery. Once we receive the package back at our facility we will be happy to modify or cancel and refund the order.
If you believe that an item in your order is missing/incorrect, please contact us immediately, and we will rectify the issue for you. Please be sure to include your order number, along with images of the invoice and products that you received. In regards to the invoice, please send us a complete image of the entire document where all text is visible. Upon reviewing the email, we will send you a prepaid return label at no charge to you to return to item back to us in exchange for the correct product.
Please note that all “Dead on Arrivals” (DOA), Missing, or Wrong Item claims must be reported back to us within 48-hours from the time of delivery. Please ensure to carefully inspect your items upon receiving the package, as it is the responsibility of the recipient to check the contents of the order within the designated time window, and to notify us if any issues are found.
If you have confirmed that the shipping address listed on your order is invalid/incorrect, you may contact DHL to arrange mail-forwarding, or to arrange pick-up at your local post office. Alternatively, if the order’s tracking history shows that the courier returned your package to the original sender, we will be able to make the necessary adjustments to your order once it is received back at our facility. Please contact us regarding the matter with your updated shipping address and we will have it on file to update your shipping address.
Not for Sale for Minors – Products sold on this site may contain nicotine which is a highly addictive substance.
There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a TRACKING EMAIL will automatically sent to the email on the order to showcase that the package is ready for shipment and sent to DHL for shipping deliveries.
Our order processing time is 24-48 business hours once the order has been placed, excluding weekends and holidays. If Overnight Shipping was selected as your shipping method at the time of checkout, the order will require the full 24 hours to be processed. NOTE: During the busy holiday season or after holiday promotion, processing can take up to 72 business hours.
Order confirmation emails are sent within 12-hours of the order being placed. If a contact email was not provided at the time of checkout, or an incorrect/invalid email address was entered, the confirmation email will not be properly sent to your inbox. Please also be sure to check your spam/junk folder if it does not appear in your inbox. Please verify the information at the time of checkout to avoid further issues. If you believe that the email was not received due to the reasons mentioned, please feel free to contact us regarding the matter and we will provide you with your order number along with your tracking number (if the order has already begun processing).
We currently ship all orders in discreet packaging with no logos or labels of affiliation.
Yes, we currently ship to most countries globally. If your country is not listed during the checkout process, we are unable to accept payment from OR ship to your country at this time. Please Contact Us for more information.
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